Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Handmade products
- For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewelry, swimwear or lingerie
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied minus the shipping charges and restocking fee to your credit card or original method of payment, within 10 Business days.
* Merchandise returned under the "Free shipping" Promotion the shipping fee will be deducted from the refund
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Restocking Fee Policy
All items are subject to a 10% restocking fee on all returnable items within the 30 days of the purchasing date depending on their condition when returned.
If you placed an order and received free shipping but returned an item, you no longer qualify for the free shipping, you, the buyer, are responsible for paying the original cost of shipping and the return shipping cost.
What is a reasonable restocking fee? It is the percentage of the item’s price depending on type of item and condition when it is returned. Our restocking fee is 10%.
Type of Return Request
Restocking Fee Applied?
Buyers changes mind, buyer remorse or price difference
Buyer refuses delivery
Buyer returns an item but it arrives to the seller damaged, defective or materially different than what was originally shipped by the seller
Buyer receives an item materially different from what they ordered
Order is returned as undeliverable
No but an amount equivalent to the return shipping costs will be deducted
Items arrive to the buyer damaged or defective
Buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
All return within the 30 days policy requires a RETURN MERCHANDISE AUTHORIZATION (RMA) number please email our customer care team at firstname.lastname@example.org
PLEASE NOTE- An RMA# automatically expires 14 business days from the RMA # issue date if the product has not been received by OASISINCENTIVES
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping a return item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Oasisincentives reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order.
In the case of defective or incorrect items, we invite you to immediately contact email@example.com. OASISINCENTIVES reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return.